We are working with a leading financial planning firm in the Washington DC metro area that is looking for a Director of Operations. This person will help facilitate and accelerate the growth of the team that has been recognized by Forbes as a Best-In-State top financial security group. They will have responsibilities across key areas of the firm including, but not limited to HR, Operations, Marketing, and Finance.
Director of Operations Role Description
Responsibilities
- Participates in the creation of the firm vision.
- Responsible for oversight and execution of firm strategic plan
- Effectively creates and aligns OKRs (Objectives and Key Results) across the firm to achieve the vision.
- Leads change management initiatives with a continual focus on creating efficiencies and reducing expenses.
- Directs the interviewing, selection, onboarding, training, coaching and termination of talent within the firm.
- Supports team members through co-creation of personalized developmental and coaching plans.
- Creates and facilitates consistent performance management tracking across the firm.
- Participates in the development and documentation of firm compensation philosophy for advisors and support team members.
- Administers, implements, and oversees all employee benefit programs.
- Recommends salary increases and promotions.
- Establishes documentation procedures for team member underperformance issues and creation of performance improvement plans (PIPs) as needed.
- Ensures the firm complies with employment laws/regulations in all states where team members reside and work.
- Develops and maintains an Employee Handbook based on agreed-upon policies, procedures, and practices.
- Drives alignment across the firm to provide a consistent client planning, onboarding, and service experience.
- Acts as the communication and change management liaison with leadership and team.
- Reviews all NM/NMDC/compliance communications and shares across the firm on a timely basis.
- Strategically recommends enhancements for support structure, systems, personnel, and client experience.
- Leads weekly and quarterly team meetings – including advisor performance tracking.
- Provides oversight and leadership in building, maintaining, and enhancing the DCP training programs.
- Maintains and manages vendor/partner relationships.
- Creates firm branding and marketing initiatives.
- Creates social media marketing strategy through LinkedIn, Facebook, etc.
- Assists with firm client segmentation and creation/oversight of targeted client concierge touch point plan.
- Provides ideas for unique experiences that the firm can offer to clients.
- Ensures marketing support team delivers on desired client experience.
- Develops and leads culture-enhancing events for team members.
- Responsible for the cash flow management on a bi-weekly basis.
- Provides Monthly Balance Sheet / Income Expense reporting to leadership.
- Assists with the creation of the firm financial budget as well as ongoing tracking.
- Oversees payroll/employee benefit services for the firm.
- Serves as liaison between firm and the bookkeeping service (Unify).
Ideal Candidate Qualifications
- Bachelor's degree, preferably in business. MBA desired.
- Five or more years of experience in a leadership position with experience in hiring, training, planning, and people/program development (preferably in the financial services industry).
- Local to the DC Metro area.
- Experience in strategic agility and managing/supporting firm Mission, Vision, and Values.
- Proven ability to plan strategically for both the long and short term.
- Strong Excel skillset with the ability to use the program as a primary tool for business purposes.
- Aptitude in problem-solving and decision-making.
- Track record of successfully leading teams through change and building effective teams.
- Proven ability to lead, motivate, influence, and hold others accountable.
- Superior project management skills with strong attention to detail (Integrator Profile).
- Resourceful and analytical with exceptional communication skills.
- Ability to deal with ambiguity and to take independent action to make sound decisions.
- Prior Human Resources experience with knowledge of state/federal HR laws desired, but not required.
Compensation
- $150,000-200,000 base salary plus 10-20% bonus opportunity